Terms & Conditions of Ordering

Once a package has left our hands we can no longer vouch for the contents.
Therefore, to protect the integrity of our products, we do not accept returns. 

 

Terms & Conditions

 

Please read carefully before ordering.
Placing an order signifies you have read and agree to our policies.
Naturality, Inc.
Mableton, GA  30126 USA

Tech Support & Product Questions
Phone: 770-457-5977
Email: techsvc@naturalityatlanta.com

Telephone Orders
Telephone orders are accepted Monday through Friday, 9 am – 3 pm EST, excluding all Federal holidays
770-457-5977 – Sales/Customer Service
770-457-5977 – Warehouse

Quick Glance at FAQ’s

  • Minimum Purchase: $10.00.
  • Payments accepted: Visa, MasterCard, PayPal. No checks, money orders, COD, or credit accounts.
  • We do not have a printed catalog.
  • We ship only by U.S. Postal Service.
  • There is a $2 order processing charge per order.
  • We do not accept returns on any products.
Warehouse Hours
Monday through Friday 9:00 am to 3:00 pm (Eastern time zone) excluding Holidays.
Payments Methods & Policies 
We accept payments in the form of PayPal, Visa and MasterCard only.We do not accept Money Orders or any other forms of payment other than listed above.If you would like to use PayPal we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from your PayPal account and can be used anywhere MasterCard is accepted.Any mailed orders with checks or money orders will be not be fulfilled or returned.We do not ship orders COD.We do not offer credit terms or Net 30 credit accounts.If your credit card is declined more than once you may be charged a Manual Order Processing Fee (up to $6.00) which will be charged to your credit card. You understand, agree to this fee and authorize its charge by placing an order on our site. WARNING: If your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes.We are not responsible for delays in order processing due to declined credit cards.

We reserve the right to refuse service to anyone at any time for any reason.

Georgia residents will be charged Sales Tax in the amount of 7%. If you wish to be exempt from Georgia taxes, you must complete a Certificate of Exemption from the GDOR and mail it to us. We will keep it on file.

Shipping and Handling Policy 
All orders are shipped via USPS. We are closed on weekends and holidays and do not ship during these times. Local customers may save shipping costs by picking up orders. Order pickup is by appointment only giving at least 24 hours notice. Orders are downloaded several times a day. We try to ship orders the same day they are received, but sometimes it isn’t possible due to order volume – so please allow at least two business days to process your order.

When ordering Bulk: Please remember that when you order in bulk you are ordering specialty handmade products. Orders are processed in the order received. Standard processing time is 5-7 business days, although your order may be processed sooner if possible. Orders over 10 lbs. may take a little longer.

Once an order has been placed, it cannot be changed. Any additions to your order will be treated as a new order and shipped separately.

We do not ship orders on weekends or holidays. Do not count these days towards your total ship time. Point of departure is Georgia. If you live on the West Coast, your ship time is at least 4-7 business days in transit which does not include processing time in our warehouse. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service.

Again, we utilize USPS exclusively for both domestic and International orders. Please do not ask for your order to be made an exception or request a special favor for shipping. We cannot and will not accommodate these requests. Please understand all ordering and shipping procedures before you place your order.
International Shipping

TBD
Georgia  Residents 
You will be charged tax in the amount of 7%. If you wish to be exempt from Georgia taxes, you must complete a Certificate of Exemption from the GDOR and mail it to us. We will keep it on file.Declined Credit Cards
A manual order processing fee of up to $6.00 will be added to your invoice.

Catalogue
Due to the ever changing nature of our product line, we do not maintain a printed catalogue. All in stock items are listed online.

Product Questions & Technical Support
Queen Mumbi is our Product Tech Support contacts for all Naturality manufactured products. She is qualified to give you help with questions on the products we design and manufacture. Most answers can be found right on our website, so please check there first. If you can’t find it there, then she will be happy to help! She receives a large volume of email and phone calls, so please be patient if you don’t get an immediate response. Product Tech Support is available from 9 am – 4 pm Monday – Friday, but your emails and phone calls may be returned during “off” hours. If you do not receive an answer to your call, please leave a clear message with your first and last name as well as telephone number where you may be reached.
Tech Support email: techsvc@naturalityatlanta.com
Tech Support phone Line: 770-457-5977

Order Customer Service
Please contact us if you have questions about orders, payment processing, stock status, or bulk pricing inquiries. Please read our Ordering Policy and Shipping & Handling Policy for answers to commonly asked questions – most answers can be found right on our website. If you can’t find it there, then please contact us.
Phone: 770-457-5977 contact@naturalityatlanta.com (bulk order inquiries) contact@naturalityatlanta.com
Liability/Disclaimer
All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in your particular circumstances. As per our terms and conditions, once a package has left our warehouse we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.

 

Privacy Statement
We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
Our ‘home’ page will be kept up to date as to where Naturality will be available at various events in the southeast.  Stores carrying our product are listed on our ‘contact us’ page.
Please note that if orders are shipped, there will be applicable shipping and handling charges added. 
We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we do share this information with a group of other suppliers who sell Shea butter, etc. products via online sites. This is for their protection and is intended to help other suppliers take precautionary measures when shipping to someone who has a history of negative behavior. Once a package has left our hands, we can no longer vouch for the contents. Therefore, to protect the integrity of our products, we do not accept returns.
Asante` sana for your business!
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